Shipping

🎄 Christmas 2024 Shipping Hours 🎄

We will be open for orders through the Festive period. However, parcels will not be dispatched between 21st Dec - 5th Jan. Normal shipping will resume on 6th Jan 2025, and orders are dispatched in the other that they are received.

Here are our recommended last posting dates to help ensure your packages arrive on time in time for Christmas. We have tried to take into account high volume delays delays with postal services. Please note, these are just "suggested dates", but we can't make any guarantees.

UK - Royal Mail Tracked 48: 18th of December

Royal Mail International Tracked:
4th Dec: Australia, Brazil, Bulgaria, Cyprus, Finland, Greece, Italy, Malta, Mexico, Norway, Portugal, Romania and Sweden
6th Dec: Czech Republic, Malaysia, New Zealand, Poland, Saudi Arabia, Spain, Turkey and United Arab Emirates (UAE)
9th Dec: Austria, Denmark, India, Lithuania, Philippines, Qatar, Slovakia and Slovenia
11th Dec: Belgium, Canada, China (People’s Republic), Croatia, Estonia, Hungary, Iceland, Latvia, Luxembourg, South Korea, Thailand and USA
13 Dec: France, Germany, Hong Kong, Ireland, Japan, Netherlands, Pakistan, , Singapore, Switzerland and Taiwan

UK - DHL Express: 20th December

18th Dec: Europe (EU and Non-EU)
17th Dec: USA, Canada and Mexico
17th Dec: Rest of the world

🎄 🎄 🎄 🎄 🎄 🎄 🎄 🎄 🎄

For our EU & NI Customers:

Due to the new GPSR Legislation which comes into effect on 13th Dec, we will not be able to ship to the EU or Northern Island after 10th December. We hope this is temporary, and will be working on ways to come back and serve the EU as we always have 🙃.

General Shipping Info

We ship Domestically and Worldwide with Royal Mail and DHL Express. Our shipping rates are based on the weight of your order.

Packages are sent out Monday - Friday (except Bank Holidays).

We do our very best to post your goodies as soon as possible - usually the same day. You will receive an automated shipping confirmation e-mail as soon as your order leaves us.

UK Customers

Any orders which can be mailed in an envelope (e.g. knitting needles and/or individual patterns) are sent 1st Class.

All "parcel" orders are sent using either Royal Mail's Tracked 48 service, or with DHL Express for next day delivery.

Choose Click & Collect at check out to collect your order from the shop from 10am - 4pm, Monday to Friday.

	1st Class	Tracked 48	DHL
Knitting Needles & Patterns	£2.75	-	£11.00
Orders up to 2kg	-	£4.95	£11.00
Orders up to 5kg		£9.45	£11.00
Click & Collect In Store	n/a	n/a	n/a

Track 48 Packages do not require a signature on delivery, and you will be emailed the tracking number if you provide your email address. You are able to allocate a safe place to leave your parcel if you aren't around to accept delivery (e.g. with a neighbour or in secure place on your property).

We strongly suggest that provide your mobile number if you'd like DHL Express delivery updates.

Orders sent 1st Class and Tracked 48 usually take 1-2 working days to arrive. DHL Express orders usually arrive the next working day, if your order is placed by 11am.

International Customers

All international orders are sent via Royal Mail Airmail and charges are based on the weight of your order.
Europe: orders usually arrive within 2 - 5 working days
Rest of the World: orders usually arrive within 5 - 7 working days

DHL Express:
Alternatively, we can send your orders with DHL for 1-2 day shipping to Europe, USA and Canada; 2 day shipping to Hong Kong and Japan; 3-4 day shipping to the remainder of the world (approx.)

All International parcels are sent with tracking with tracking code provided. A signature may be required upon delivery. For deliveries in rural areas, please allow extra time.

Orders shipped outside the United Kingdom may be liable to taxes, duties, custom charges and extra fees charged by the courier company at destination. Payment will need to be made by the recipient and we cannot be held responsible for any charge once the package has been shipped from our HQ. Please note the custom process might incur additional delays.

	Europe (PAUSED FOR NOW)	USA (Mainland)	Australia, New Zealand & Others*	Rest of the World
ROYAL MAIL:
Orders 0 - 500g	£9.95	£10.95	£10.95	£10.95
Orders 501g - 2kg	£13.95	£14.95	£14.95	£14.95
DHL COURIER:
Orders 0 - 1.8kg**	£28.50	£30.50	£36.50*	£37.50

Australia, New Zealand & Others*
This group of countries includes:
Australia (AU); Bahrain (BH); Bangladesh (BD); Belarus (BY); Bhutan (BT); Cambodia (KH); Canada (CA); China (CN); Hong Kong (HK); India (IN); Indonesia (ID); Japan (JP); Kuwait (KW); Laos (LA); Macau (MO); Malaysia (MY); Mexico (MX); Moldova (MD); Myanmar (MM); Nepal (NP); New Zealand (NZ); Oman (OM); Philippines, The (PH); Qatar (QA); Russia (RU); Singapore (SG); South Africa (ZA); South Korea (KR); Sri Lanka (LK); Taiwan (TW); Thailand (TH); Ukraine (UA); United Arab Emirates (AE); Vietnam (VN)

** Prices valid for all orders weighing 1.8kg (4lb) or less, and volume limited to package size of 33 x 31 x 9cm. Custom Quotes available for shipments over these sizes. Email us at connect@tribeyarns.com

Free Shipping

As much as we would 🌸 LOVE 🌸 to offer Free Shipping forever, in reality we don't think it's a fair and transparent way to do business (hiding the actual cost in product prices, or exploiting underpaid delivery drivers), or a reasonable expectation.

(Even Amazon Prime charges over £100 per year to cover shipping.)

We do promise to keep our shipping prices AS LOW AS POSSIBLE, and we don't make any profit on packaging & shipping.

[Here's an instagram post we wrote on the topic.]

ALSO, every order with us EARNS YOU POINTS which you could use to offset shipping costs! Yay!!

Returns

We hope you are thrilled to bits with your items, and we sincerely thank you for choosing our small, independent shop for your order! If, for some reason, you aren't completely satisfied, please see our returns policy.